Solido Hotels S.r.L. has a strong commitment to providing excellent service to all of their customers and visitors of their Web sites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern the use we make of information we obtain from our customers, including information we obtain through this Website.
Solido Hotels S.r.L., based in Via dei Due Macelli, 66 – 00187 Rome (Italy) is joint controllers for the data processed for the purposes set out in this Privacy Statement, including direct marketing purposes. The data related to the services provided by this site are handled only by technical personnel within the company who are in charge of processing, or by persons in charge of occasional maintenance operations. No data acquired from the web are ever disclosed.
The personal data provided by users who request information materials or who sign up to receive newsletters are used only to perform the service requested. Such data may be used by the company to conduct its ordinary activities, for the following purposes:
a) management of user/client relationship;
b) conducting its ordinary business;
c) other purposes connected with the activity of the company and associated with that activity such as, but not limited to: improving the products and services offered, although not strictly related to the services requested by the data subject; market research on customer satisfaction, directly or through agencies responsible for marketing, by phone, questionnaires or personal appointments.
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation. We will use your email address to send confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your contact information to:
1. send you a pre-arrival message summarising your confirmation details and providing other information about the area and the hotel;
2. Notify you about special offers and promotions as described in this privacy statement; and send you occasional customer satisfaction or market research surveys.
You can opt out of marketing communications at any time. Similar information would be requested to complete a gift certificate purchase.
As noted above, we would like to provide you with information about new products, promotions, special offers and other information that we feel you may be interested in. If you have expressly authorised us to do so, we may submit such information by mail or telephone, unless you have specified otherwise. If you buy a product from us, we may retain your e-mail and mailing address for future communications. If, at any time, you do not wish your data to be used for direct marketing purposes, you can notify us by contacting our customer service via email (email@example.com), and we will stop sending any more commercial communications.
The computer systems and software procedures used to operate this website acquire, during normal operations, some personal data whose transmission is implicit in Internet communication protocols. This information is not associated with identified users, however, due to its very nature it may, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of computers used by users connecting to the site, the URI (Uniform Resource Identifier) of requested resources, time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc.) and other parameters regarding the operating system and computer environment. These data are used only to obtain anonymous statistics on site usage and to check its correct functioning, and are deleted immediately after processing. These data could be used to ascertain responsibility in the event of hypothetical “cybercrimes” against the site.
Data provided voluntarily by the user
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information will be progressively reported or displayed on the pages of the site set up for particular services on request.
Provision of data
Apart from what is specified for navigation data, the user is free to provide personal data contained in the application forms or indicated in specific sections of the site to request the sending of informative material or other communications. Failure to provide them may make it impossible to obtain what is requested.
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.